Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback

Summary
A Ford's Garage franchisee in Florida is testing a 20% automatic service charge at select restaurants, but the company's president admits some diners don't want a mandated fee.
Description from Fox News.
Who is covering this
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Popular restaurant chain may rethink controversial service charge after customer backlash
Ford's Garage franchisee says the service charge model has driven year-over-year growth despite some pushback
Elevated risk -
Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback
A Ford's Garage franchisee in Florida is testing a 20% automatic service charge at select restaurants, but the company's president admits some diners don't want a mandated fee.
Elevated risk


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