Trai tightens telecom complaint rules, mandates 24-hour customer support
Summary
Telecom operators face penalties of up to ₹20 lakh per quarter for improperly closed complaints and appeals, as Trai cuts grievance redressal timelines and tightens accountability.
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Trai tightens telecom complaint rules, mandates 24-hour customer support
Telecom operators face penalties of up to ₹20 lakh per quarter for improperly closed complaints and appeals, as Trai cuts grievance redressal timelines and tightens accountability.
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